pkik Privacy Policy
Our complete and transparent policy on how your personal information is collected, used, and kept secure on the pkik platform is described in detail here.
Introduction
pkik ("we", "us", or "platform") is an online gaming and betting service provider operating for users in Bangladesh. We place the highest importance on your privacy and take full responsibility for protecting your personal information.
This privacy policy will tell you what information pkik collects, why it is collected, how it is used, and how it is kept safe. By creating an account on pkik.cam or using the platform, you agree to the terms of this privacy policy.
If our privacy policy changes, we will post an update on this page. For significant changes, we will send a notification to your registered email. We therefore recommend reviewing this page regularly.
Important: pkik is for persons aged 21 and above only. We do not knowingly collect any information from minors.
What Information We Collect
The following types of information are collected in the normal course of operating the pkik platform:
2.1 Registration and Identity Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID or other government-issued identity document details (for KYC verification)
2.2 Financial and Transaction Information
- Mobile numbers or account identifiers for bKash, Nagad, Rocket, and Upay
- Bank account number and branch details (for bank transfers)
- Records of deposit and withdrawal amounts and dates
- Transaction history and status
2.3 Technical and Device Information
- IP address and geographic location
- Browser type, version, and operating system
- Device identifier information
- Platform access times and login history
2.4 Gaming and Activity Information
- Play history, bet details, and results
- Records of bonus and promotion usage
- VIP program participation details
- Records of contact with customer support
2.5 Cookie and Tracking Information
Cookies are used on the pkik website to improve your browsing experience and ensure the platform functions correctly. Disabling cookies may cause some services to not work properly.
Purposes for Using Your Information
The information collected is used for the following legitimate and necessary purposes:
3.1 Account Management and Verification
Your information is used to create, manage, and secure your account. Through the KYC (Know Your Customer) process, we confirm your age and identity and prevent fraudulent activity.
3.2 Financial Transaction Processing
Your financial information is needed to complete deposit and withdrawal processes. pkik has a minimum deposit of ৳300 and a minimum withdrawal of ৳800.
3.3 Customer Service
Your information is used to resolve your issues through 24/7 live chat support and email. Our support team provides service entirely in Bengali.
3.4 Promotion and Bonus Management
Your information is used to correctly apply bonuses eligible for your account, such as a 150% first deposit bonus up to ৳20,000, and benefits under the VIP program.
3.5 Security and Responsible Gaming
Your activity information is monitored to maintain platform security and ensure responsible gaming.
3.6 Legal Compliance
Your information is used to comply with applicable laws and regulations and to meet the requirements of regulatory bodies.
Information Sharing and Third Parties
pkik does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay.
4.2 Legal Requirements
Information may be provided in response to a court order, government directive, or a legitimate request from a law enforcement agency. Only as much information as is necessary will be provided in such cases.
4.3 Fraud Prevention
Information may be shared with relevant authorities to prevent money laundering or fraud.
4.4 Game Providers
Game providers such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi may receive limited technical information to operate gaming software, but no personally identifiable information.
Note: All third-party providers meet the standards of this privacy policy and are committed to protecting your information.
Data Storage and Security
5.1 Security Measures
pkik uses industry-standard SSL (Secure Socket Layer) encryption technology to protect your information. Our server security systems are monitored 24/7 and regular security audits are conducted.
- SSL/TLS encryption on all data transmissions
- Passwords stored with industry-standard hashing algorithms
- Limited staff access to sensitive information
- Regular security patches and software updates
- Two-Factor Authentication available
5.2 Data Retention Period
All information is retained while your account is active. Even after account closure, certain information may be retained for a specified period as required by legal obligations. Financial transaction records are retained for long-term audit purposes.
5.3 Response to a Data Breach
In the event of a security breach, pkik will promptly notify affected users by email and will take immediate steps to resolve the issue.
Your Rights
As a pkik user, you have the following rights:
- Right to Access: You can find out what information we are collecting and storing about you.
- Right to Correction: If there is any incorrect information in your account, you can request that it be corrected.
- Right to Erasure: Where there is no legal obligation to retain it, you can request that specific information be deleted.
- Right to Data Portability: You can request your information in a structured, readable format.
- Right to Object: You can object to the processing of your information for specific purposes.
- Right to Withdraw Consent: You can withdraw consent given for marketing communications at any time.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request as promptly as possible.
Cookie Policy
pkik.cam uses several types of cookies:
7.1 Essential Cookies
These cookies are essential for the core functions of the platform. They are used to maintain login sessions, carry out security checks, and similar purposes. These cookies cannot be disabled.
7.2 Functional Cookies
These cookies are used to remember your preferences and settings, such as language preferences and gaming settings.
7.3 Analytical Cookies
These cookies are used to collect anonymous statistics to improve platform performance and user experience.
Children's Privacy
pkik strictly does not provide services to anyone under the age of 21. We do not knowingly collect, store, or use any information from minors. An age verification process is completed at the time of registration.
If we become aware that a minor's information is in our system, we will immediately suspend that account and delete all associated information.
For parents: If your child has created an account on pkik in any way, please contact us — we will take action promptly.
Responsible Gaming and Use of Information
pkik believes in responsible gaming. By analysing your gaming activity data, we can identify potentially problematic gaming behaviour and provide the necessary support.
You can visit our Responsible Gaming page at any time to use deposit limits, loss limits, or self-exclusion features. Your account information is used to activate these features.
Policy Changes
pkik reserves the right to update this privacy policy at any time. Depending on the nature of the changes, we will inform you in the following ways:
- The "Last Updated" date on this page will be changed
- A notification will be sent to your registered email for significant changes
- A notice about notable changes may be shown when you access the platform
If you continue using the platform after any changes, you will be considered to have agreed to the updated policy.
Contact
If you have any questions, comments, or information-related requests about this privacy policy, please contact us:
We aim to respond to all privacy-related requests as quickly as possible. Our support team is always ready to provide full assistance in Bengali.